Cut Wait Times. Improve Visitor Flow. Deliver Calm.
A real‑time Queue Management System that reduces waiting time, balances counters automatically, and gives visitors a smooth, transparent experience — built for high‑volume public spaces.
Now Serving
Counter AQueue Status
LiveKey Benefits
Why organizations choose our Queue Management System
Faster Service, Happier Visitors
Reduce average wait time with intelligent ticket allocation.
Real-Time Visibility
Live displays, kiosks, and operator apps synced instantly with WebSockets.
Smarter Operations
Analytics and scheduling help you staff the right counters at the right time.
Features
Everything you need to manage queues efficiently
Intelligent Queue Allocation
Auto‑assign tickets to the optimal counter based on queue length, service type, and counter availability. Exponential moving average (EMA) drives accurate wait time estimates.
Self-Service Kiosks
Touch‑optimized, multilingual interface with quick token generation and receipt printing. Idle advertising carousel for announcements and sponsorships.
Counter Operator App
Call next, complete, skip, recall, and transfer actions with one click. Heartbeat monitoring and session persistence for reliable operations.
Real-Time Display Boards
Large-format 'Now Serving' screens with audio announcements and branding. Multi-counter grid, next-in-queue, and estimated wait times.
Admin Dashboard & Analytics
Live metrics, historical reports, exportable CSV/PDF, and counter utilization insights. Service management, staff control, advertisement scheduling, and audit logs.
Security & Reliability
JWT auth, bcrypt password storage, rate limiting, and audit logging. Scalable architecture with optional Redis caching and MongoDB replica sets.
How It Works
Simple 4‑step flow for seamless visitor management
Get a Token
A visitor selects a service and receives a ticket (e.g., A101) with an ETA.
Auto Assignment
The system assigns the ticket to the best counter using load balancing and real-time availability.
Now Serving
Displays and audio announcements notify visitors when their ticket is called. Operators use counter app actions to manage flow.
Done & Analyze
Completed tickets feed analytics for wait time improvements and staffing decisions.
Technical Stack
Built with modern, scalable technologies
Frequently Asked Questions
Everything you need to know about our Queue Management System
Can this run on local network without internet?
Yes — the system supports on‑premise deployments and can operate on a local network with cloud sync options.
Can we print tokens at kiosks?
Absolutely — thermal printer integration is supported.
Do you support multiple languages?
Yes — kiosk UI and audio announcements support multilingual content.
Is there a mobile option for visitors?
Mobile token generation and WhatsApp integration are included in our roadmap and available as add-ons.
Request a Demo
See how our Queue Management System can transform your visitor experience